The Good and the Bad in the Silicon Slopes
Living in Utah, I am around a lot of technology, finance, and customer service related companies. These companies are always hiring, and really help give the economy a boost. As a matter of fact, I think this insurgence of companies has contributed to Utah not feeling the recession as much as people in other areas around the country.
The Utah and Salt Lake Valley’s have been dubbed the “Silicon Slopes” because of the rapidly growing number of internet and technology companies that are popping up all over the valleys. The companies so far are holding their own and are set up for longevity. However, there are some companies that are not as well-off and not as desirable to potential employees, and therefore face a much more difficult road.
Credit card companies and call centers provide the meat of these industries in Utah. I’m not sure what it is about the culture, but these businesses seem to think that Utah is the place to be, despite having a HUGE turnover rate. From companies offering low-risk credit cards to Spanish call center services, these companies continue to hire and hire and hire, while their employees never quite get comfortable enough to stay.
A major call center that is based in Utah is often the source of many jokes from people who have worked there, as well as people who have only heard the rumors. From cell phone customer support to French, German, and Spanish call center services, these call centers are notorious for keeping employees for very short periods of time - maybe this is the reason they are so attractive to ambitious college students who revile in a commission-based opportunity.
At any rate, I’m sure these companies have figured out how to deal with attrition and are constantly looking for ways to improve the culture, climate, and job-security of their employees.